Health check
Production vs the bill, isolators, board, monitoring login. Book before summer — not an emergency.
After switch-on
The app blinks amber. You still want the person who labelled the isolator.
Health checks, inverter faults, monitoring offline, existing-system repairs — any brand on the roof, as long as it is safe to work on. Same number as the install. Not a 1300 helpdesk in another state.
- Same number
- Any brand, if it’s safe
- Lifetime workmanship
Two different jobs. Don’t mix them up.
Inverter faults
Beeping, no app, red LED. Photo of the sticker helps. We will tell you if it is a callback or a replacement.
Wi-Fi / monitoring
A person talks you through it. Not a portal homework sheet.
Existing systems
We did not have to install it to service it — if the work is legal and the kit is identifiable.
Faults
Is this tonight?
Not a fault
Book a solar health check
Different form to a new-system quote. Brand, age, what the app is doing, a photo of the inverter sticker. We call the same morning.
- Day 0. CoES, photos, warranties, app login, this number.
- Day 14. Is monitoring live? If not, we talk you through it.
- Before summer. Health check — isolators, board, production vs the bill.
Handover pack
You leave with a CoES, not a handshake.
Insurers, conveyancers and landlords ask for this. It is a product, not a favour — on every completed job.
- Certificate of Electrical Safety
- Photos of the finished board and array
- Product warranties on the kit
- Lifetime workmanship on our labour
- Monitoring app login, if you want it
- The same phone number you already have
After hours, published rates apply. If it is a fault that can wait until morning, we will say so.